Hardware Repairs

With our alliance in SA, UTS can operate as an independent, specialist Teleco equipment repairer based in the heart of South Africa. UTS has a state of the art compliant Lab for testing and repairing of Multiple Vendor hardware and cover over 60 different Vendor’s. We have the ability to reverse engineer most hardware configurations and analyse product coding to provide a full upgrade & repair service within a short period of time of receiving the hardware. Our repair services can in some cases improve the hardware that is brought to us. We also taken legacy hardware repairs. Not every operators has budget to go out and buy a new network so it’s cost effective to keep their existing assets running.

For example, UTS offers test and repairs Nokia, Ericsson, Huawei & Siemens base stations, microwave and multi-vendor optical transmission equipment.

Advantages of using UTS:

• Possibility to Increased warranty.
• Quicker turnaround time.
• Replacement parts on the shelf.
• Reduced repair costs.
• Legacy hardware repairs.
• Managed Spares Services.

Operators no longer need to rely on the OM’s for repairs, all our repairs are carried out under strict OEM specifications and aligned to ISO 9001: 2008 certification as well as PCR and NOSA certifications. Using our repair centres makes us an attractive option to cut OPEX, due to our insurance costs, labour costs & transport costs are far cheaper in SA. For further details contact support@unitechsupport.com

There are many different types of telecommunications equipment, and each one requires a specific type of repair. It’s important to find a qualified and experienced technician to handle your repairs.

The cost of repairing telecommunications equipment can be expensive, but it’s often worth the investment. By taking care of your telecommunications equipment, you can help ensure its longevity and avoid costly repairs in the future

Some Steps We Take To Identify Telecommunications Equipment Issues

1. To spot issues, keep an eye on the performance of digital communications systems.
2. Analyse fault history to identify any fault patterns, and if necessary, speak with individuals who were involved in previous fault repairs.
3. Connectivity issues should be fixed using the manufacturer’s recommendations and organisational guidelines.
4. Determine the issue, fix it, or escalate it in accordance with organisational policies.
5. Create identification and repair strategies using guidance from other engineering and technical staff.
6.  Perform repairs in accordance with applicable laws, codes, regulations, and standards
7. Inform the client of the problems and potential fixes. When necessary, ask the product’s manufacturer for backup assistance.
8. Refresh configuration and troubleshooting records 
9. Restore the job site to a safe state in accordance with established protocols.
10. Inform the customer when the task is completed

Different Types Of Faults And Method Of Repair For Telecom Network Equipment

Hardware Failures

When portions of your IT Infrastructure stop functioning as a result of poor management, hardware failures happen. Physical harm, including collisions with the ground, cable breaks, water damage, and exposure to foreign substances, can lead to hardware failure. These can have a particularly negative effect on operations if not managed properly.

Solution 

Your telecom network equipment needs to be handled carefully and kept up with. If it breaks down as a result of a fall, we can handle its service. We follow careful cable management rules and documentation is updated whenever a device is taken out of or added to your network cabinet.

Outdated Equipment

It is common for hardware to continue to function after its warranty has expired. This might occur with legacy systems that are no longer supported, and since organisation-wide upgrades are expensive, it will take a lot of resources to build a replacement system.

Solution

Finding a replacement for old equipment as soon as possible is the answer when it breaks down. Before encountering any more serious issues later on, we begin making suitable replacements whenever systems start to reach the end of their useful lives. Additionally, we could recommend recycling.

Overheating

Your server’s infrastructure may suffer severe damage from overheating, and it may also result in odd errors. The hardware in a room that is overheating will be affected by heat, which will have an impact on the system’s operation and lifespan in the short- and long-term. However, the device itself could overheat, necessitating this.

Solution

The most important lesson to learn from this is that your cooling systems must always be operating effectively. To achieve this, we ensure the server room is specifically designed with a hot and cold aisle system that exhausts hot air into a channel that drains it out of the room and directs cool air into the servers. Our experts will ensure that all of your servers and rack-mounted equipment need to have regular maintenance performed on fans, ducts, and filters.

Patches or Firmware Upgrades that Fail or Are Incompatible

Manufacturers will occasionally release firmware updates and patches to keep your hardware functioning properly. Your hardware’s firmware is the low-level code that specifies how its parts work together and what data the operating system can access. When a device’s firmware becomes corrupt, it usually becomes “bricked.” It won’t be able to turn on properly as a result, and even if it does, it won’t be able to do much else.

Solution

The best way we prevent problematic software patches from affecting your system is to test them separately on a test network before applying them to a live system. We make a note of any bus or performance issues for fixing.

Electrical faults

Even electrical component failures from age or a lack of maintenance such as voltage spikes on the power grid. Sometimes network equipment fails because cables are not correctly labelled, creating problems when they are accidentally removed.

The Importance Of Having Telecommunications Equipment Repaired As Soon As Possible

Poor network management can result in high costs, as well as time-consuming tasks and performance issues.

• It ensures network accessibility and reduces downtime.
• early fault detection.
• to guarantee consistent productivity and efficiency when using these tools.
• to get the equipment back to a condition that is identical to new.
• as a preventative measure to replace parts that, while still functional, exhibit signs of deterioration and may eventually fail permanently.

How to properly care for telecommunications equipment

• Useless or damaged tools and equipment should not be used.
• Always heed the warnings posted: Before using or operating the equipment, make sure you have read all the warning labels on it.
• Routine maintenance and corrective repairs.
• Implement a hardware asset management and control system for telecom and IT equipment.
• Make sure to manage risks and perform routine maintenance.
• Make sure that the equipment can only be installed, replaced, or maintained by trained and qualified personnel.
• Make sure to only use authorised tools for maintenance tasks.
• Make sure to only use perfect tools and equipment for equipment installation, repair, and maintenance

Tips for preventing telecommunications equipment from breaking down in the first place

• Your staff needs to be trained with a series of test drills to make sure that everybody knows what they need to do in the event of an emergency. These test runs need to be carried out often so that your teams are ready to spring into action. 
• To detect issues before they turn into a massive network outage, you need to be monitoring your systems. Continuously. This can be as elaborate as a fully integrated network operations centre with monitoring software if your support staff can see an issue before it becomes an issue.
• If you are not able to manage these inhouse, considering outsourcing these tasks to reliable companies like UTS.