UTS evolved from being a group of Specialist Engineers providing Tier 2 & 3 Technical Support to now providing full Turnkey Solutions. Our services expanded to also providing New & 2nd User Hardware, Network Retirement & Asset Recovery Exchange & Data Centre shut down and full site clearance. With our global network of partners, we also provide recycling of telco hardware and onsite data destruction services.
With our engineering team, we build and support networks, provide managed services and have a 24/7 NOC supporting multiple network technologies. We are passionate about our planet so supporting Sustainability, Carbon Reduction, Energy Reduction and a Circular Economy solutions are very important to us. Our Spares & Repair services complement our one stop shop for Network Operators.
Our aim is to provide quality & cost effective services globally. We believe in being transparent with all our customers which helps to solidify our working relationships. Technology keeps the world working, from Finance to healthcare, education, safety & transport networks to name a few sectors that benefit from up to date reliable network services. With our partner network reaching locations in Europe, South Africa, Middle East & Asia, US down to South America & Australasia, we have the global reach.
UTS is built upon its vision of supporting the sustainability of its products, company branding, its customers and innovative progressive organization. While we steer our business forward to become the most efficient Service Partner, we have never lost sight on what is fundamentally important to stakeholders. This is paramount in order to build a long-lasting relationship which promotes a mutual successful working relationships with our customers.
Our corporate vision and our commitment has been built around meeting and promoting sustainability of various aspects of our business including the environment, people’s wellbeing and social aspects. It has been our policy that all business decisions are well thought out and evaluated after taking careful consideration of all stakeholders in order to promote a conductive and sustainable business environment. Our company has developed a Code of Conduct to guide the implementation these principles.
We are constantly engaging with our stakeholders via multiple platforms to understand their needs and values. We hold this engagement as a very important part of our business to ensure that we have a deep understanding of our customer requirements and interest.
UTS sustainability is focused on the following areas:
– Responsible buisness practices, Meeting customers’ expectations
– Developing employees, Wellbeing of employees and communities, Inclusiveness
– Our environment, Responsible Sourcing Anti-Corruption
Our global Managed Helpdesk Services offers full 24/7 technical support for your network and infrastructure. UTS acts as the single point of contact to resolve network issues within your service contract. From the moment you contact our Helpdesk team, we document the reported issue with a Trouble Ticket reference and our support engineers immediately take ownership of the case and troubleshoot the issue, the designated engineer stays with you until resolution. Our aim is to resolve the issue as quickly as possible to limit any potential network impact. Where a hardware change is needed, we work with the (SP) Service Partner to support field activities. Depending on the type of Service Contract you have, this dictates the SLA response. This can either be best effort or a time frame SLA depending on your budget. Our goal is to minimise network down & service impact to you and your customers. Our NOC engineers work proactively, if we see a potential issue, we raise it with you immediately, document it and make recommendations on how to resolve. The decision on action is then up to your management team on how you would like us to proceed.