Technical support for Carriers, Vendors & 3rd Party I&C Companies
Multi-Vendor Support Experience
vNOC Services for full managed services of network
Onsite or Remote support
Outside Plant Support
Our global Managed Helpdesk Services offers full 24/7 technical support for your network and infrastructure. UTS acts as the single point of contact to resolve network issues within your service contract.From the moment you contact our Helpdesk team, we document the reported issue and our support engineers immediately take ownership of the case and troubleshoot the issue, the designated engineer stays with the case until resolution. often resolving the issue quickly to limit network impact. Where a hardware change is needed, we work with the (SP) Service Partner to support field activities. Depending on the type of Service Contract you have, this dictates the SLA response. This can either be best effort or a time frame SLA depending on your budget. Our goal is to minimise network down & service impact to your customers.